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A Blog on Understanding, Informing, Empowering, and Influencing Global Publics, published by Matt Armstrong

Is Social Media More Trustworthy than Voice of America?

Noah Shachtman’s post in Wired about the Defense Department’s review of social media use, see Pentagon Wrestles with Possible Twitter, Facebook Ban. Noah cites an active duty officer who inadvertently raises a Smith-Mundt related issue:

The American people deserve to know what their wonderful sons and daughters are doing overseas, in harms way. It is our job to tell that to you as military professionals.

Yes, the American public does deserve to know what is going on overseas. If, however, such information came from a professional working in the State Department’s public diplomacy department or one of America’s international broadcasting properties, it would be considered nefarious propaganda. Accordingly, we may logically conclude that information provided by individuals through social media is more complete and trustworthy than if it came from the professional journalists, editors, and public diplomacy officers with whom we place our trust to tell the truth about what is going on overseas and here in America to audiences beyond our borders.

The quote also points out another minor detail worth highlighting considering current Congressional concern over Pentagon information activities (and here). It is the Defense Department and not the State Department that is capable of global communications. Whereas the State Department has two communication operations, one for domestic and the other for non-US audiences and neither (or rarely) shall the two meet (bureaucratically or operationally), the Defense Department public affairs has a global presence and increasingly recognizes that each member of the military is a communicator.

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  • Guy Farmer says:

    Good point, Matt. I think you’re on to something. I attach a “Nevada Appeal” column that I wrote on this subject for what it’s worth, if anything. Keep up the good work by covering the PD scene. Best Regards,
    P.s. I was the PAO in Peru, Venezuela and Australia during my 28-year (1967-95) USIA career.

    August 3, 2009 at 3:15 pm
  • tomy says:

    Is Social Media More Trustworthy than Voice of America?–
    well i think the point is that voice of america was never Trustworthy. it was always shity news with massive anti-comunism pro-american way propaganda and good rock and pop music.

    August 6, 2009 at 1:17 pm
  • Zhang Lei says:

    Chinese government pays $0.50 USD for every Chinese who posts a comment which praises China. This includes comments in English. Obama should follow our example!

    August 7, 2009 at 12:04 am
  • Robert Bonomo says:

    We must intervene in social media, buzz is crucial, people read comments, and it is very inexpensive.

    August 6, 2009 at 6:30 pm
  • Robert Bonomo says:

    Social media is very powerful, and cheap. I would create an army of commentators to get the message out, especially in critical areas like Eastern Europe.

    August 6, 2009 at 6:36 pm
  • Robert Bonomo says:

    Social media is very important, I would create an army of commentators for Eastern Europe, Ukraine for example.

    August 6, 2009 at 6:38 pm
  • Robert Bonomo says:

    We should ramp up are use of social media, it is extremely effective.

    August 6, 2009 at 11:12 pm

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