• Guest Posts,  Public Diplomacy

    Diplomacy in Public Services

    By Aparajitha Vadlamannati I remember coming back to the States a few years ago after a long summer spent with family and friends in India. I felt homesick, tired from the 16 hour flight, and did not want to start school in two weeks but then I was pulled out of my funk when a customs official smiled and said ‘welcome home.’ It was such a simple act but it changed my mood and made me feel as though maybe all those customs officials, even the ones with sour faces, are not so bad after all. Little did I know, I doubt the official recognized this either, that this act…